Services & Support
See all services we offer and support for our users
Implementation
Get started with MAC-5 Legacy the right way in your own business context with our implementation service, which will help you make the best out of the features we have to offer. Suitable for new customers with complex work processes or existing customers who need to clean the data or revise the workflow.
• Group and design master data codes to accommodate needs for reports
• Design workflow and how-to process to utilise the software according to your business rules
• Conduct on-site training and go-live sessions for users
IT services
Complete IT services from infrastructure, network, security, to software installation on server and cloud. We also take care of hardware procurement for customers.
Customisation
Need special customisation to our standard to match your business’s specific needs? Talk to our expert and start planning together today!
Integrations
We are ready and open for integration with other solutions you are using or need us to recommend. Our team has years of experiences in integration with many categories of software.
Cloud Migration
Wish to move to Cloud? Let us handle all the processes of Cloud migration for you, from preparing the environment, allocating resources, and migrating the database.
Standard Support
We offer standard support to answer any questions regarding the software usage via ticket, email, chat via website and facebook page, and phone call. In addition, we also have a Help Center, the knowledge base that allows you to find answers by yourself.
Training
Training classes are open every week either at our location or online. The topics are different each week and repeat monthly so you can plan ahead and send your team.
Special Support Packages
In addition to the standard support, we also offer Special Support packages for customers who need more phone call hours and frequent on-site visits than provided in the standard